Terms of Service

01

Who we are

These Terms govern the services provided by EchoByte, a software company established in Greece. Where an Order Form, quote or signed agreement says something different, that document wins over these Terms for the point it covers.

You can reach us at [email protected] or (+30) 693-688-9577 on any matter arising from these Terms, including notices.

02

Acceptance and scope

These Terms apply when you sign an Order Form, accept a quote in writing, or start using a service we have provisioned for you, whichever happens first. If you accept on behalf of a company, you confirm you are authorised to bind it.

Our services are sold to businesses and public bodies. Where you contract as a consumer, the consumer rights described in section 15 apply on top of these Terms and prevail over anything inconsistent with them.

03

Definitions

Platform

Port & Marina Management, Logistics Management or the Commerce Platform, as hosted and made available by us.

Order Form

The written quote, subscription order or agreement that names the services, the metric they are priced on and the fees.

Website Services

Design, build, migration and maintenance work delivered as a project rather than as a subscription.

Customer Data

Everything you or your users put into a Platform: berths, contracts, shipments, orders, customers, documents and files.

Subscription Term

The billing period stated on the Order Form, monthly unless agreed otherwise.

04

Subscription and licence

For the Subscription Term and while fees are paid, we grant you a non-exclusive, non-transferable, non-sublicensable right to use the Platform named on your Order Form, for your own business operations, up to the volume it is priced on: berths for marinas, active vehicles for logistics, the tier stated for commerce.

Accounts are per named user. Sharing one login between people is not permitted; adding users is, at the rates on your Order Form.

• No reselling, sublicensing or operating the Platform as a service for third parties without a written reseller agreement.
• No reverse engineering, decompiling or copying the Platform beyond what Greek and EU law expressly permit.
• No load, penetration or benchmark testing without our written consent, which we do give for scheduled tests.

05

Website and hosting services

Website Services are delivered against the scope in the quote. We deliver in milestones; you have ten (10) working days from each delivery to raise written comments. If nothing is raised in that period, the milestone counts as accepted and we move on.

On full payment, ownership of the final design and the bespoke code written for your site transfers to you. Third-party components stay under their own licences, and our reusable libraries, tooling and internal frameworks stay ours: you get a perpetual licence to use them as part of your site.

Hosting runs on infrastructure inside the EU and includes TLS certificates, patching, monitoring and encrypted daily backups. Content you publish stays yours and stays your responsibility, including its licences for images, fonts and text.

06

Your responsibilities

• Keep account credentials confidential and tell us without undue delay if you suspect they are compromised.
• Make sure the data you upload is accurate and that you are entitled to process it.
• Use the services lawfully: no infringing, unlawful or harmful content, no attempt to disrupt the service for others.
• Keep a named contact for operational and security matters.

For personal data held inside a Platform you are the controller and we are the processor. A Data Processing Agreement under Article 28 GDPR forms part of your contract and is available on request. See our Privacy Policy for how we handle data in our own right.

07

Fees, invoicing and tax

Fees are stated on the Order Form in euro and exclude VAT, which is added at the applicable Greek rate unless a valid reverse-charge or exemption applies. Subscriptions are invoiced in advance, project work against milestones.

Invoices are issued electronically and transmitted to myDATA/AADE as Greek law requires. Payment is due within fourteen (14) days of the invoice date unless the Order Form says otherwise.

Late payment carries statutory default interest under Greek Law 4152/2013 (transposing Directive 2011/7/EU) from the day after the due date. If an invoice is more than thirty (30) days overdue, we may suspend the affected service after giving you seven (7) days' written notice and a chance to pay.

We may change subscription fees at renewal with at least thirty (30) days' written notice. If you do not accept the change, you may terminate at the end of the current Subscription Term.

08

Availability, maintenance and support

We target 99.5% monthly availability for the hosted Platforms, measured excluding planned maintenance and events outside our control. Planned maintenance is announced at least forty-eight (48) hours in advance and scheduled outside 09:00–18:00 EET where possible.

Support runs Monday to Friday, 09:00–18:00 EET, by email and phone. Production incidents outside those hours are covered where your Order Form includes an out-of-hours support agreement.

Where an Order Form includes service credits for missed availability targets, those credits are your exclusive remedy for downtime.

09

Your data, backups and exit

Customer Data is yours. We process it to run the service, to support you and to keep it safe, and for nothing else.

Backups are encrypted, taken daily and retained for thirty (30) days with point-in-time restore. On request we deploy to your own cloud account instead of ours.

For thirty (30) days after termination you can export your data in a structured, machine-readable format, and we will help you do it. After that window we delete Customer Data from live systems, with backup copies ageing out on the normal backup cycle.

10

Intellectual property

The Platforms, their source code, design, documentation and the EchoByte name and marks remain our property. Nothing in these Terms transfers them to you beyond the licence granted above.

If you send us feedback or feature ideas, we may use them to improve the products without owing you anything for it. That does not give us any right to your data or your confidential information.

11

Confidentiality

Each side keeps the other's non-public information confidential, uses it only to perform this agreement, and protects it with at least the care it uses for its own confidential information. The duty lasts for five (5) years after the information is received, and indefinitely for anything that qualifies as a trade secret.

Exceptions are the usual ones: information that is public without breach, already known, independently developed, or required to be disclosed by law or a competent authority, in which case we tell you first where we are legally allowed to.

12

Warranties and disclaimers

We warrant that the services will be performed with the skill and care expected of a competent professional in our field, and that the Platforms will materially perform as described in their documentation. If they do not, tell us and we will fix them: that repair is your primary remedy.

Beyond that warranty, and to the extent Greek law allows, the services are provided as they are. We do not warrant that they will be uninterrupted or error-free, nor do we warrant results that depend on your data, your processes or third-party systems.

13

Liability

Neither side excludes liability for death or personal injury caused by negligence, for fraud, for wilful misconduct or gross negligence, or for anything else that cannot be excluded under Greek law.

Subject to that, our total liability arising out of or in connection with the services in any twelve (12) month period is capped at the fees you paid us for the affected service in the twelve (12) months before the event giving rise to the claim.

Neither side is liable for indirect or consequential loss, loss of profit, revenue, goodwill or anticipated savings. We are not liable for loss of data to the extent it would have been avoided by the backups we provide.

14

Term, renewal and termination

Subscriptions renew automatically for successive Subscription Terms unless either side gives written notice at least thirty (30) days before the end of the current term.

Either side may terminate immediately in writing if the other commits a material breach and fails to cure it within thirty (30) days of written notice, or becomes insolvent or subject to bankruptcy proceedings.

On termination, your licence ends, outstanding fees fall due, and the exit process in section 9 applies. Sections on confidentiality, intellectual property, liability and governing law survive.

15

Changes to these Terms

We may update these Terms to reflect changes to the services or to the law. We give at least thirty (30) days' notice by email of any change that materially affects you. If you do not accept it, you may terminate before it takes effect.

This version is dated 29 July 2026.

16

If you are a consumer

Contracts concluded at a distance with consumers carry a fourteen (14) day right of withdrawal under Directive 2011/83/EU, transposed in Greece by Joint Ministerial Decision Z1-891/2013. Where you ask us to start work inside that period, the right ends once the service is fully performed, and you owe a proportionate amount for what was delivered.

Consumer disputes can be taken to the Greek Consumer Ombudsman (Συνήγορος του Καταναλωτή, Leof. Alexandras 144, 114 71 Athens, www.synigoroskatanaloti.gr) or through the European Online Dispute Resolution platform.

17

Governing law and jurisdiction

These Terms are governed by Greek law, without regard to its conflict-of-law rules, and excluding the UN Convention on Contracts for the International Sale of Goods.

The courts of Athens, Greece have exclusive jurisdiction over any dispute, except that a consumer may also sue, and may only be sued, in the courts of their place of residence, as EU law requires. Nothing stops either side from seeking interim relief anywhere it is needed.

If any provision is found unenforceable, the rest stays in force and the provision is read down to the minimum extent needed to make it valid.